Project:
BP Pal
Organization/Company:
Penn Medicine Lancaster General Health, Center for Health Care Innovation
Challenge:
An early-stage pilot of an SMS-based hypertension monitoring program at Penn Medicine Lancaster General Health has been successful. Additional escalation pathways now needed to be tested and validated, the learnings of which at each stage would be used to help the team continue iterating and improving to further scale the program.
Role:
Lead Service Designer and Strategist
Responsibilities and Methods/Tools:
Agile/scrum framework
Business strategy alignment
Operational alignment
Patient and provider content strategies
Patient/UX experience and journey mapping
Project management
Qualitative and quantitative data analysis
Service blueprints
Stakeholder engagement and strategy
Strategic roadmap
My Impact:
Scaled BP Pal to 4 family medicine sites serving several thousand patients
Achieved a 52% success rate in controlling blood pressure among patients in >=4 weeks among 2 family medicine practices