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BP Pal / Penn Medicine Lancaster General Health



Project:

BP Pal


Organization/Company:

Penn Medicine Lancaster General Health, Center for Health Care Innovation


Challenge:

An early-stage pilot of an SMS-based hypertension monitoring program at Penn Medicine Lancaster General Health has been successful. Additional escalation pathways now needed to be tested and validated, the learnings of which at each stage would be used to help the team continue iterating and improving to further scale the program.


Role:

Lead Service Designer and Strategist


Responsibilities and Methods/Tools:

Agile/scrum framework

Business strategy alignment

Operational alignment

Patient and provider content strategies

Patient/UX experience and journey mapping

Project management

Qualitative and quantitative data analysis

Service blueprints

Stakeholder engagement and strategy

Strategic roadmap


My Impact:
  • Scaled BP Pal to 4 family medicine sites serving several thousand patients

  • Achieved a 52% success rate in controlling blood pressure among patients in >=4 weeks among 2 family medicine practices

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